Non-Member Price $149.85

DVD # 1 - How to Offer "5-Star" Customer Service in Your Club

How to Offer "5-Star" Customer Service in Your Club reviews how a high-end hotel health club & spa flawlessly provides customer service and how you can implement similar strategies into your facilities. The DVD details how you can establish high-quality customer-service standards, and make sure that your entire staff delivers consistent customer service. The DVD explains how you can make customer service an art form in your facilities. Among the topics covered: standards for customer service, bad customer service, good customer service, hiring, mission statement, and customer feedback. - 57 Minutes

 
DVD # 2 - Increasing Profits & Retention With Your New Member Orientation
  
Increasing Profits & Retention With Your New Member Orientation presents an overview of the key factors involved in conducting quality new member orientations. The DVD details strategies for increasing the attendance at your new member orientations, as well as explains how these undertakings can drive your club's revenues. The DVD also explains how you can increase both the value of your new member orientations and your level of member retention and profitability. Among the topics covered: review of exercise adherence, IHRSA attrition calculation, keys to increased profits & retention, covering costs, solutions, at-risk members, and the first six weeks. - 68 Minutes

 
DVD # 3 - A Code for the Road: Ethical Businses in the Health Club Industry
  
A Code for the Road: Ethical Business in the Health Club Industry details what health and fitness clubs can do to reinforce ethical behavior in their organizations. The DVD reviews how you can make your organization's mission and core values part of your day-to-day culture. The DVD also provides specific strategies that you can implement to insure ethical conduct. In addition, the DVD reviews how you can recognize early signs of unethical behavior in your employees. Among the topics covered: hiring process, training agenda, performance reviews, member advisory board, and new employee welcome reception. - 69 Minutes

MEMBER PRICE: $139.95

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